Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of this Website, including all information, products, services, catalogues, technical documents, enquiry forms, online ordering facilities, dealer registration, career opportunities, and other content made available through the Website.

By accessing, browsing, registering on, or using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, our Privacy Policy, and any other policies published on this Website.

If you do not agree to these Terms, you should discontinue use of this Website immediately.

By accessing or using this Website, you represent and warrant that:

• You have the legal capacity and authority to enter into a binding agreement
• You are at least 18 years of age or are using the Website under the supervision of a parent, guardian, or authorized representative
• All information provided by you is accurate, complete, and up to date
• You will use the Website only for lawful purposes and in accordance with these Terms
• You will not misuse the Website or interfere with its operation or security

Pilot India reserves the right to suspend or terminate access to the Website if these Terms are violated.

"Pilot Group" means Pilot India and its associate companies.

"Website" means www.pilotindia.com, including all webpages, applications, downloadable materials, and online services.

"User", "you", or "your" means any person or organization accessing or using the Website.

"Products" means all Spray Guns, Power Tools, Airless Spray Systems, Gas Welding Equipments, accessories, spare parts, and related products manufactured, marketed, distributed, or sold by Pilot India or any Pilot Group company.

"Content" means all text, images, graphics, videos, catalogues, product literature, manuals, specifications, software, trademarks, logos, downloads, and other materials available on the Website.

"Dealer" means a business entity authorized by Pilot India to sell or distribute its products.

"Distributor" means an organization appointed by Pilot India to market or distribute products within a specified territory.

"Business Day" means any day other than a Saturday, Sunday, or public holiday in India.

This Website is intended for use by:

• Customers
• Prospective customers
• Dealers
• Distributors
• Suppliers
• Contractors
• Business partners
• Engineers and technical professionals
• Job applicants
• Other individuals with a legitimate business interest

You agree not to use this Website if:

• You are prohibited by applicable law
• You intend to engage in fraudulent or unlawful activities
• You attempt to gain unauthorized access to our systems
• You intend to interfere with the operation or security of the Website

Pilot India reserves the right to refuse access to any person or organization at its sole discretion.

Users may access and use the Website solely for legitimate business and informational purposes.

You agree to use the Website responsibly and not to:

• Copy, reproduce, modify, or distribute Website content without prior written permission
• Upload or transmit malicious software, viruses, or harmful code
• Attempt to hack, disrupt, or interfere with the Website or its servers
• Use automated tools, bots, or scraping software to extract Website content without authorization
• Impersonate another individual or organization
• Submit false, misleading, or fraudulent information
• Infringe the intellectual property rights of Pilot India or any third party
• Use the Website in any manner that may adversely affect its performance, security, or availability

Pilot India reserves the right to restrict, suspend, or terminate access to the Website for violations of these Terms.

Certain features of the Website may require users to register an account.

When creating an account, you agree to:

• Provide accurate and complete registration information
• Keep your login credentials confidential
• Be responsible for all activities conducted through your account
• Notify Pilot India immediately of any unauthorized access or security breach

Pilot India reserves the right to suspend, restrict, or terminate any account that is found to contain false information or is used in violation of these Terms.

Pilot India strives to ensure that all product descriptions, technical specifications, catalogues, manuals, drawings, images, and other information published on this Website are accurate and up to date. However:

• Product specifications, dimensions, weights, capacities, finishes, colours, packaging, and technical features are subject to change without prior notice as part of our continuous product improvement programme
• Product photographs, illustrations, and videos are for reference purposes only and may not exactly represent the actual product
• Availability of products may vary by region
• Certain products, accessories, or spare parts may be discontinued or replaced without prior notice

Nothing contained on this Website shall constitute a binding offer to sell any product unless expressly confirmed by Pilot India in writing.

All products displayed on the Website are subject to availability.

Pilot India reserves the right to:

• Modify product specifications
• Introduce new products
• Discontinue existing products
• Limit quantities
• Change packaging
• Withdraw products from sale without prior notice

Product availability may vary depending upon manufacturing schedules, inventory levels, dealer stock, export restrictions, and other operational factors.

The display of products on the Website does not guarantee immediate availability.

Unless otherwise stated, prices displayed on the Website are for general information purposes only.

Pilot India reserves the right to:

• Revise prices without prior notice
• Correct pricing errors
• Change promotional offers
• Modify discounts and schemes
• Introduce or withdraw special pricing programmes

Applicable taxes, freight, insurance, customs duties, installation charges, and other statutory levies shall be charged separately where applicable.

Final pricing shall be governed by the official quotation, purchase order acceptance, invoice, or written confirmation issued by Pilot India or its authorized dealer/distributor.

Submission of an enquiry, quotation request, online order, purchase order, or product reservation through the Website does not constitute acceptance by Pilot India.

All orders are subject to:

• Product availability
• Technical verification
• Credit approval (where applicable)
• Compliance with applicable laws and regulations
• Acceptance by Pilot India

Pilot India reserves the right to:

• Accept or reject any order
• Cancel an order due to pricing errors, technical inaccuracies, stock unavailability, suspected fraud, force majeure events, or legal restrictions
• Request additional information before processing an order

An order shall be deemed accepted only when Pilot India issues a written confirmation, tax invoice, dispatch confirmation, or other official communication indicating acceptance.

Where the Website facilitates online purchases or payment of invoices, all payments shall be made through the payment methods approved by Pilot India.

Pilot India may use secure third-party payment gateways, including but not limited to Razorpay, PayU, Stripe, UPI, Net Banking, Credit Cards, Debit Cards, or other authorized payment service providers.

Users agree that:

• All payment information provided shall be accurate and complete
• Payments are subject to authorization by the respective financial institution
• Pilot India shall not be responsible for any delay, failure, or rejection of payment by the payment service provider or financial institution
• Applicable taxes, duties, freight, insurance, installation charges, and other statutory levies shall be payable in addition to the product price where applicable

Pilot India reserves the right to suspend or cancel any order where payment is unsuccessful, fraudulent, or otherwise in violation of these Terms.

Delivery schedules provided by Pilot India are estimates only and are subject to product availability, manufacturing schedules, transportation conditions, regulatory approvals, force majeure events, and other operational factors.

Unless otherwise agreed in writing:

• Delivery dates are approximate
• Risk in the products shall pass in accordance with the agreed commercial terms or applicable contract
• Users are responsible for providing accurate shipping information
• Additional freight or handling charges may apply depending upon the destination and mode of transport

Pilot India shall not be liable for delays caused by transporters, customs authorities, natural disasters, strikes, government restrictions, or other circumstances beyond its reasonable control.

Cancellation, return, replacement, or refund of products shall be governed by Pilot India's applicable sales policy or written agreement.

Unless otherwise agreed:

• Orders accepted by Pilot India may not be cancelled without prior written approval
• Customized, made-to-order, or specially manufactured products are generally non-cancellable and non-returnable
• Products damaged due to misuse, improper installation, unauthorized repair, alteration, or normal wear and tear are not eligible for return or refund
• Refunds, where approved, shall be processed through the original mode of payment, subject to applicable deductions and verification

Pilot India reserves the right to inspect returned products before approving any replacement, repair, or refund.

Pilot India provides warranty coverage for eligible products in accordance with the applicable warranty terms supplied with the product or published by the Company.

Unless otherwise specified:

• Warranty covers manufacturing defects only
• Warranty does not cover normal wear and tear, accidental damage, misuse, negligence, improper installation, unauthorized modification, use of non-genuine spare parts, or repairs carried out by unauthorized persons
• Warranty claims shall be supported by proof of purchase, invoice, serial number, and other documents reasonably requested by Pilot India

The remedies available under the warranty shall be limited to repair, replacement, or other remedies expressly provided under the applicable warranty policy.

Technical information, recommendations, product literature, catalogues, manuals, and application guidance provided by Pilot India are intended for general informational purposes.

Users acknowledge that:

• Selection of the appropriate product depends upon the user's specific application, operating conditions, and technical requirements
• Pilot India does not guarantee that any particular product is suitable for every application
• Users are responsible for verifying product compatibility before purchase and use
• Installation, operation, maintenance, and servicing shall be carried out in accordance with Pilot India's instructions and applicable safety standards

Pilot India shall not be responsible for losses arising from improper product selection, incorrect installation, or use contrary to recommended operating procedures.

Only dealers and distributors formally appointed or authorized by Pilot India may represent themselves as Authorized Dealers or Authorized Distributors.

Authorized dealers and distributors shall:

• Conduct business ethically and in compliance with applicable laws
• Use Pilot India's trademarks, logos, catalogues, and promotional materials only with prior authorization
• Not modify, alter, or misrepresent Pilot India products
• Provide accurate information to customers
• Protect confidential business information received from Pilot India
• Comply with all applicable dealership or distributorship agreements

Pilot India reserves the right to suspend, modify, or terminate dealership or distributorship arrangements in accordance with the applicable agreement.

All intellectual property relating to this Website and its contents are owned by or licensed to Pilot India. This includes, but is not limited to:

• Trademarks, Trade Names, Logos
• Product Designs and Product Images
• Catalogues, Technical Drawings, Manuals
• Software and Source Code
• Photographs, Videos, Brochures
• Website Design, Databases, Graphics, Written Content

No part of the Website or its content may be copied, reproduced, translated, distributed, modified, transmitted, published, displayed, reverse engineered, or commercially exploited without the prior written consent of Pilot India.

Unless otherwise stated, all copyrights, trademarks, service marks, logos, trade dress, and other proprietary rights displayed on this Website belong to Pilot India or its licensors.

Unauthorized use of any intellectual property may constitute infringement under applicable copyright, trademark, patent, and other intellectual property laws.

Nothing contained on this Website shall be construed as granting any licence or right to use any intellectual property without the prior written consent of Pilot India.

Users may voluntarily submit information through enquiry forms, contact forms, dealer registration forms, warranty registration forms, career applications, product reviews, or other communication channels.

By submitting such information, you represent and warrant that:

• The information provided is accurate and lawful
• You have the necessary authority to submit such information
• The information does not infringe the rights of any third party
• The information does not contain malicious code, defamatory material, or unlawful content

Pilot India reserves the right to remove, reject, or disregard any submission that violates these Terms or applicable law.

Information submitted through the Website shall be handled in accordance with our Privacy Policy.

Users shall not use the Website for any unlawful or prohibited purpose. Without limitation, users shall not:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of Pilot India or any third party
• Attempt unauthorized access to the Website, servers, databases, or networks
• Introduce viruses, malware, ransomware, spyware, or other harmful software
• Interfere with the proper functioning or security of the Website
• Collect personal information of other users without authorization
• Use automated systems, bots, spiders, or scraping tools without prior written consent
• Upload false, misleading, fraudulent, obscene, defamatory, or offensive material
• Misrepresent any affiliation with Pilot India
• Engage in any activity that may damage the reputation, goodwill, or business interests of Pilot India

Pilot India reserves the right to suspend or permanently terminate access to the Website and pursue appropriate legal remedies in the event of any violation of these Terms & Conditions.

The Website may contain links to third-party websites, applications, social media platforms, payment gateways, videos, or other online resources for the convenience of users.

Pilot India does not own, control, or endorse such third-party websites and is not responsible for their content, accuracy, security, availability, privacy practices, or terms of use.

Accessing any third-party website is entirely at the user's own risk. Users are encouraged to review the applicable terms and privacy policies before using any third-party website or service.

Pilot India endeavours to keep the Website available and operational at all times. However, uninterrupted access cannot be guaranteed.

The Website or any part thereof may be suspended, restricted, modified, or discontinued temporarily or permanently without prior notice due to:

• Scheduled maintenance
• System upgrades
• Technical failures
• Security incidents
• Internet connectivity issues
• Force majeure events
• Regulatory requirements
• Other operational reasons

Pilot India shall not be liable for any loss arising from the temporary or permanent unavailability of the Website.

The Website and all information, content, products, technical literature, catalogues, drawings, software, downloads, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, Pilot India disclaims all express or implied warranties, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Accuracy
• Completeness
• Reliability
• Non-infringement
• Availability
• Security

While Pilot India makes reasonable efforts to ensure the accuracy of information published on the Website, errors, omissions, or outdated information may occasionally occur.

Nothing on this Website constitutes professional engineering, legal, financial, or technical advice.

To the maximum extent permitted under applicable law, Pilot India, its associate companies, directors, officers, employees, dealers, distributors, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

• Use or inability to use the Website
• Errors or omissions in Website content
• Website interruptions
• Technical failures
• Loss of data
• Loss of profits or business opportunities
• Unauthorized access to information
• Delay in delivery
• Product misuse
• Third-party acts or omissions

Where liability cannot be excluded by law, Pilot India's liability shall be limited to the extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Pilot India, its associate companies, directors, officers, employees, representatives, dealers, distributors, and affiliates from and against any claims, losses, liabilities, damages, costs, expenses, or legal fees arising out of or relating to:

• Your use of the Website
• Your breach of these Terms & Conditions
• Your violation of applicable laws or regulations
• Your infringement of the rights of any third party
• Your misuse of any products or services provided by Pilot India

This obligation shall survive the termination of your use of the Website.

Your use of the Website is also governed by the Pilot Group Privacy Policy, which describes how personal information is collected, used, stored, processed, and protected.

By using the Website, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and processing of your information in accordance with that policy.

The Privacy Policy forms an integral part of these Terms & Conditions.

Pilot India shall not be liable for any delay or failure in performing its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

• Natural disasters, floods, fire, earthquakes
• Pandemics and epidemics
• War, terrorist acts, civil unrest
• Government actions and labour disputes
• Power failures and cyber-attacks
• Internet outages and transportation disruptions
• Shortage of raw materials
• Any other event beyond the reasonable control of Pilot India

Performance of obligations shall be suspended for the duration of the force majeure event.

Certain products, technologies, software, or technical information displayed on the Website may be subject to applicable export control laws and regulations.

Users agree to comply with all applicable import, export, customs, sanctions, and trade control laws of India and any other relevant jurisdictions.

Users shall not export, re-export, transfer, or use Pilot India products or technical information in violation of any applicable law.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India.

Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, the use of the Website, or any transaction with Pilot India shall be subject to the exclusive jurisdiction of the competent courts situated in Mumbai, Maharashtra, India.

Nothing contained herein shall restrict Pilot India's right to seek appropriate legal remedies before any competent court or authority where permitted by law.

Pilot India reserves the right to amend, modify, update, or replace these Terms & Conditions at any time without prior notice.

Any revised Terms & Conditions shall become effective immediately upon publication on the Website unless otherwise stated.

Users are encouraged to review these Terms periodically. Continued use of the Website after any changes constitutes acceptance of the revised Terms & Conditions.

For any questions, comments, requests, or concerns regarding these Terms & Conditions or the use of this Website, please contact:

These Terms & Conditions, together with the Privacy Policy, Warranty Policy, Shipping Policy, Cancellation & Refund Policy, and any other legal notices published on this Website, constitute the entire agreement between the user and Pilot India regarding the use of the Website and supersede all prior understandings relating to the same.

If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

By accessing or using www.pilotindia.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.